High Conflict Institute’s Billy Eddy Provides 2017 Train the Trainer

February 23, 2017
1:00 p.m. – 5:00 p.m.

billeddyTexas Mediation Trainers Roundtable announces Bill Eddy, LCSW, Esq. as the 2017 speaker for the annual Train the Trainer event. Mr. Eddy will present Training Trainers with High-Conflict Mediation Skills. This four-hour training will be held from 1:00 p.m. to 5:00 p.m. at the Drury Inn & Suites San Antonio Northwest Medical Center (conveniently located seven miles from the Eilan Hotel Resort & Spa where the Texas Association of Mediators will hold its annual conference on February 24 & 25).


Drury Inn & Suites San Antonio Northwest Medical Center
9806 Interstate Hwy 10 West
San Antonio, TX 78230

Traveling East on I-10: Take Exit 561 for Wurzbach Rd and stay on Access Rd.

Traveling South on I-35: Take I-410 W to I-10 W. Exit onto Wurzbach Rd and turn left. The hotel is on the right.

Traveling from San Antonio International Airport: Go toward the airport exit on Airport Blvd/Airport Exit. Turn right onto NE I-410-Loop and take the I-410 West Ramp. Take the I-10 West/US-87 North Exit toward El Paso/San Angelo (16b). Take the Medical Dr/Wurzbach Rd Exit (561) and turn left onto Wurzbach Rd. The hotel is on the right.

Training Trainers with High-Conflict Mediation Skills

This session will focus on trainers teaching seven skills for managing high-conflict mediation. There will be brief explanations (some with video clips), role-play practice exercises and discussion. Practice is important, especially for dealing with high-conflict client resistance and demands. Three of these specific skills are applied repeatedly by the mediator: CONNECTING with Empathy, Attention and Respect (EAR Statements); STRUCTURING the process to limit storytelling and focus on the future; and EDUCATING the parties about their options. Four skills for clients involve: asking more questions, making agendas, making and responding to proposals, and making (and revising) their decisions.

About Bill Eddy, LCSW, Esq.

Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the “High Conflict Personality”
theory (HCP Theory) and has become an international expert on managing disputes involving high conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners’ association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden.

As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years’ experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College.

He is the author of numerous articles and several books, including:

  • High Conflict People in Legal Disputes
  • It’s All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything
  • SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
  • BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

He is also the developer of the “New Ways for Families” method of managing potentially high conflict families in and out of family court. He is currently developing a method for managing potentially high conflict employees titled “New Ways for Work.”

Registration and Membership Renewal

Cost for the program will be:

  • Early bird: $125 for TMTR members registered before February 1, 2017
  • $150 for TMTR members
  • $175 for non-TMTR members.

TMTR Train the Trainer Registration 2017

Membership dues for TMTR are $25. Renewing members and new members may register by including their membership dues and form with their workshop registration fee and form.

TMTR Membership App 2017

All forms should be mailed along with checks made payable to “TMTR” to:

Robert Otey, Treasurer
Post Office Box 376
Kingsland, Texas 78639

Wittenberg Debunks Myths about Domestic Violence

November 7, 2016 – Austin
charpicQuarterly Meeting
10:00 a.m. – 3:00 p.m.

Dispute Resolution Center
5407 N I H 35 # 41
Austin, TX 78723

Domestic Violence: Debunking the Myths by Char F. Wittenberg

This presentation shares information regarding the myths associated with domestic violence and abuse. Also discussed will be understanding what is domestic violence, warning signs, effects on children, what prevents victims from leaving, safety planning and stopping abuse.

About Char Wittenberg, DPA, MA, MS

Business Meeting Agenda

  • Welcome & Introductions
  • Review meeting norms
  • Review/adopt the minutes
  • Treasurer’s report
  • Membership update
  • TMCA
  • Training verifications
  • Elder Mediation Standards – discussion & possible decision
  • Train-the-Trainer

Hawthorn Speaks on DRC Trends

Kara HawthornSeptember 12, 2016 – Austin
Quarterly Meeting
10:00 a.m. – 3:00 p.m.


Dispute Resolution Center
5407 N I H 35 # 410
Austin, TX 78723

From Our Perspective: Trends and Topics Affecting A Dispute Resolution Center by Kara Hawthorn

This training explores mediation issues and trends facing a Community Mediation Center.  Overcoming conflict, dealing with difficult people, keeping parties on topic, and attorney mediators vs. non-attorney mediators are some of the issues covered in this training session.

Kara Hawthorn is the Executive Director of the Dispute Resolution Center of Jefferson County in Beaumont.  The DRC is a department of Jefferson County and provides mediation for cases filed in County Court, District Court, and Federal Court, as well as community cases.  The DRC mediates cases from Jefferson and fourteen other counties.  Kara mediates civil, family, juvenile victim-offender, and Child Protective Services cases. She serves as an Independent Individualized Education Program Facilitator. Kara has also served as a certified Ombudsman through the Texas Department of Aging and Disability  Services as an Advocate for Long-Term Care Residents.  Kara is a mediation trainer focusing on Basic, Family, and Juvenile Victim-Offender education.

Mink on Engaging Adult Learners

May 9, 2016 – Austin
Quarterly Meeting
10:00 a.m. – 3:00 p.m.


Austin ISD Performing Arts Center*
1500 Barbara Jordan Blvd
Austin, Texas 78723

MinkmedEngaging Adult Learners by Dr. Barbara Mink

Since 1978, Dr. Mink has been a professor in the School of Human and Organization Development (HOD) at the Fielding Graduate University in Santa Barbara, CA. She teaches and supervises doctoral students in the areas of organizational theories, management and leadership systems, and learning and motivation. She also served as the dean of the HOD Program from 1997 to 2001. Dr. Mink served a three-year term on the Board of Trustees of the Fielding Graduate University where she was a member of the Board Executive Committee and was Chair, Board Committee on Diversity and Social Justice. She is also a lecturer in the Department of Educational Administration at The University of Texas at Austin. Additionally, she currently on the Austin Community College District Board of Trustees.

Dr. Mink has more than 35 years of international consulting experience in the areas of leadership development and the design and implementation of organizational change. She has worked with clients in the fields of manufacturing, health care, education, government, communications technology, and banking.

Dr. Mink’s honors include being elected to Pi Mu Epsilon (mathematics honorary) and the Board of Directors of the Human Resource Planning Society. She has been listed in Outstanding Educators of America, Who’s Who in American Women, and Who’s Who in the South and Southwest. She served on the Board of Trustees of the Texas Association of Community College Trustees and Administrators (TACCTA). She has also been President of TACCTA. She is currently on the Board of Directors of Envision Central Texas.

Dr. Mink has also poetry and creative writing awards in Texas writing competitions and is currently the President of her northeast Austin neighborhood association.

Barnes Presents at 2016 Train the Trainer

February 24, 2016
9:00 a.m. – 4:00 p.m.Richard Barnes Color

Texas Mediation Trainers Roundtable presented it’s 2016 Train the Trainer in Houston, Texas with Richard Barnes. Mr. Barnes presented Strategic Negotiation Skills: A Tutorial for Teaching in the Emilie Slohm Dining Room on 6th floor of The Fred Parks Law Library at South Texas College of Law.


Emilie Slohm Dining Room
6th floor of The Fred Parks Law Library
at South Texas College of Law
1303 San Jacinto St, Houston, TX 77002
Driving and Parking Directions

Strategic Negotiation Skills: A Tutorial for Teaching with Richard Barnes

Not many of us are actually responsible for the intense complexities of high stakes negotiations. But, when challenged to negotiate any issue with an employee, employer, colleague, client, are you overwhelmed? Can you hear others clearly and respond appropriately? When negotiating, do you seek to gain cooperation or to seize control? Do you avoid difficult negotiation situations including those in your personal relationships…or collaborate through thoughtful and diplomatic interactions?

This session presents to the participants a framework into which they can place any negotiation that they engage.  Instead of telling you what to do, the program helps you identify the critical moments in negotiation and how to make the strategic decisions that are most effective.  Each participant will leave with the advanced language of professional negotiation, the negotiation framework that includes both distributive and integrative techniques as well as key strategies to use in the settlement of even the most difficult multi-party cases.

This train-the-trainer program will blend lecture, group discussion, and exercises that will assist the participants in the design of future training aids.


The registration fee includes lunch. Cost for the program will be:

  • Early bird: $125 for TMTR members registered before February 1, 2016
  • $150 for TMTR members
  • $175 for non-TMTR members.

Train the Trainer Registration Form 2016

Membership dues for TMTR are $25. Renewing members and new members may register by including their membership dues and form with their workshop registration fee and form.

Membership Application 2016

All forms should be mailed along with checks made payable to “TMTR” to:

Robert Otey, Treasurer
Post Office Box 376
Kingsland, Texas 78639

About Richard Barnes

C. Richard Barnes & Associates, LLC is a labor relations consulting firm which provides representation, dispute resolution services, dispute resolution systems design, workforce training and development and leadership coaching to a cross-section of industry, labor, private, public and service organizations, both nationally and internationally.

Prior to forming C. Richard Barnes & Associates, LLC, Richard Barnes was the Executive Director of the Center for the Workplace at Georgia State University in Atlanta, Georgia. For seventeen years preceding his tenure at Georgia State, Richard served as a Federal Mediator with the Federal Mediation and Conciliation Service (FMCS), with seven of those years in executive management.  

In 1998, President Clinton appointed Richard to serve as the 14th Director of FMCS. Once confirmed by the U.S. Senate, he became the first career mediator in FMCS history to receive both the Presidential Appointment and Senate Confirmation, a testament to his vast experience in labor management relations, strategic negotiations and dispute resolution processes. His second Presidential Appointment to the National Partnership Council again recognized his commitment and expertise in developing and implementing positive workplace change initiatives. 

As Director of FMCS, Richard was responsible for the management of our nation’s Federal Mediators in all fifty states, Puerto Rico, the U.S. Virgin Islands, Guam and the Panama Canal. As both Director and Deputy Director, he led mediation teams that resolved some of our nation’s most significant, intense and protracted labor-management disputes. In recent years, these included complex bargaining between the 185,000 members of the International Brotherhood of Teamsters and the United Parcel Service; the International Association of Machinists and the Kennedy Space Center; the California Nurses Association and Kaiser Foundation Hospitals; and The Boeing Company and the Society of Professional Engineering Employees in Aviation and the FMCS mediation team that resolved the West Coast Ports dispute between the Pacific Maritime Association and the International Longshoremen and Warehouse Union. Most recently, Richard successfully mediated the high profile dispute between the Chicago Plumbers Association and the UA Local 130’s 3,500 Plumbers in the City of Chicago.

In his early years with FMCS, Richard served as the Alternative Dispute Resolution Coordinator and as Preventive Mediation Coordinator for the Southern Region of the U.S. During his tenure as the Alternative Dispute Resolution Coordinator, he conducted complex multi-party regulatory negotiations, including the West Tennessee Tributary Project, Native American Self-Determination Projects and commercial dispute resolution issues involving the Panama Canal. Richard was subsequently selected as the FMCS District Director for the Atlanta District and soon promoted to Southern Regional Director. Shortly thereafter, he was selected as the Deputy Director for Field Operations in Washington, D.C. and in this position played a pivotal role in the strategic redirection of FMCS, a five-year reinvention process that realigned the agency, its services and personnel, to meet the changing needs of the labor relations and conflict resolution communities throughout the United States.

Prior to his mediation career, Richard was an International Representative with the Laborers’ International Union of North America, AFL-CIO for 16 years. As a labor representative, he negotiated in excess of 300 labor agreements spanning thirty-five separate industries.

Throughout both public and private sectors, Richard is an internationally recognized mediator, facilitator, skills trainer and speaker. He serves as the facilitator for the Construction Users Roundtable’s (CURT) Tripartite Initiative, an unprecedented forum of construction industry leaders from the owner’s community, national trade organizations and organized labor. In addition, Richard is routinely called upon as a mediator in multi-party commercial disputes such as a recent mediation involving a complex water contamination dispute between the U.S. Department of Justice and the U.S. Air Force at the Kelly Air Force Base in San Antonio, Texas. Richard also advances the practice of dispute resolution in labor relations through his role as an adjunct professor at Pepperdine University’s Straus Institute for Dispute Resolution in Malibu, California, as a member of the Board of Advisors of the Institute for Conflict Management at Lipscomb University in Nashville, Tennessee, as a visiting professor at the Clinton School of Public Service at the University of Arkansas in Little Rock, Arkansas and as an adjunct professor at Kennesaw State University’s Masters of Science in Conflict Resolution program. Richard serves as a provider for a significant number of NECA/IBEW Partnering Programs.

A native of Chattanooga, Tennessee, Richard is a Vietnam era veteran of the U.S. Army and served as an instructor at the Medical Field Service School at Brooke Army Medical Center, Fort Sam Houston, Texas. As a graduate of Antioch University and the George Meany Center for Labor Studies, he holds academic degrees in Labor and Industrial Relations. Richard and his wife Audrey reside in Atlanta, Georgia.Registration Cost and TMTR Membership


Decrevel Shows Mediation Trainers New Marketing Options

unnamedNovember 9, 2015 – Austin
Quarterly Meeting
10:00 a.m. – 3:00 p.m.


Dispute Resolution Center
5407 N I H 35 # 410
Austin, TX 78723

10:00 a.m. – Noon: Training

by Arlaine Decrevel
CEO of A.D Collaborative Solutions
Marketing is “the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large” – American Marketing Association. So what does that mean for Mediation Trainers?This presentation provides an overview of Marketing Concepts, the 4P’s (Product, Price, Place, Promotion) plus the often overlooked 5th P (Personal Selling). This overview explores the types of marketing vehicles available, helps you to determine what marketing mix is appropriate to meet your goals, good and bad marketing content, social media, marketing plans, and the impact effective marketing has in growing your business.

1:00 p.m. – 3:00 p.m.: Business Meeting

  • Reviewing/adopting the minutes
  • Treasurer’s report
  • TMCA Update
  • Web site update
  • Legislative discussion –State discussions about mediation
  • Recommendations for T3 in Feb
  • Review/discuss draft of recommendations for mediation trainers.
  • Review/discuss draft recommendations for being listed on our trainers/training web site
  • Other business
  • Adjourn

Wright, Otey, and Cope Speak on High Emotions in Mediation

IMG_1169Sept. 28, 2015 – Austin
Quarterly Meeting
10:00 a.m. – 3:00 p.m.


  • 10:00 a.m – Noon: Training Program
    • Dealing with Emotions in Mediation, Walter Wright–Attorney-Mediator and Professor at Texas State University.
    • Dealing with High Emotions, Bob Otey (with support from Joey Cope)–An Overview of SMU Training by Doug Noll
  • Noon – 1:00 p.m.: Lunch (Cafe on-site)
  • 1:00 p.m. – 3:00 p.m.: Business Meeting

Education Service Center Region 13
5701 Springdale Rd, Austin, TX 78723

Shaw Presents on Mindset and Questioning

May 11, 2015
10:00 a.m. – 3:00 p.m.


Education Service Center Region 13
5701 Springdale Rd
Austin, TX 78723

  • There is a cafe where people can purchase lunch—the grounds are beautiful.
  • There is ample parking and no reserved spaces.
  • The building is not visible from Springdale Road but there is a brick sign at the entrance.
  • If you get lost, please call Laura Otey at 512.422.4214.

Training Room: Go into the training building (closest to the parking garage) and look on the marque for the room where we will be meeting. Bob or Laura will be in the lobby to greet people and help find the room.

Shaw headshotTraining Portion

“Mindset and Questioning: Lessons from Dr. Marilee Adams for Mediation Training”

Lori Anne Shaw, assistant director for program development at the Duncum Center for Conflict Resolution, will lead a discussion on incorporating Dr. Marilee Adam’s Question Thinking methodologies into mediation training. Dr. Adam’s is the author of Change Your Questions, Change Your Life: 10 Powerful Tools for Life and Work and founder of Inquiry Institute.

Heckman Presenting at Train the Trainer 2015

heckmanbTexas Mediation Trainers Roundtable presents its annual Train the Trainer workshop in San Antonio, Texas on Thursday, February 19, 2015 at the Baha’i Center of San Antonio from 10:00 a.m. until 4:00 p.m (lunch provided). This year’s program features Brad Heckman’s presentation, “A Pleasant Assault on the Senses: A Mediation Training-for-Trainers.”

Presentation: “A Pleasant Assault on the Senses: A Mediation Training-for-Trainers”

In this highly interactive workshop, Brad will share a range of training tools he uses to teah mediators how to break impasse and generate movement throughout. The workshop is predicated on the idea that people learn differently, and we need to find creative ways to appeal to all learning styles in our teaching and training.

Brad will use visual, pop-culture, auditory, experiential, kinesthetic, musical, and theater-based elements in this workshop, which participants can adapt to their own practices. He will take us through a real-life training segment he conducts for fledgling mediators, and take us behind the curtain to reveal best practices (and some mistakes he’s made) for applying it to your training.

About Brad Heckman

Brad Heckman is Chief Executive Officer of the New York Peace Institute, one of the nation’s largest conflict resolution services.  He’s also an Adjunct Professor at New York University’s Center for Global Affairs, where he teaches courses on international conflict resolution and organizational development.  His teaching style includes subjecting students to his childlike drawings and arcane pop culture references.

Brad previously served as International Director of Partners for Democratic Change, for which he helped build the first community peacebuilding centers in Eastern Europe, the Balkans, South Caucasus, and the former Soviet Union.  He worked extensively with the Roma – commonly known as Gypsy – communities in Eastern Europe, and subsequently made several ill-fated attempts to learn to play Roma music on the accordion.  He was also a Vice President of Safe Horizon, a leading victims services and violence prevention agency.  In that capacity, he oversaw the agency’s Mediation, Families of Homicide Victims, Legal Services, Anti-Trafficking, Batterers Intervention, and Anti-Stalking Programs.

Brad received a Master of Arts in International Relations and International Economics from the Johns Hopkins University School of Advanced International Studies, and a Bachelor of Arts in Political Science from Dickinson College.  He blogs for the New York Peace Institute.


Baha’i Center of San Antonio
735 W Magnolia Ave
San Antonio, TX 78212

Registration Cost and TMTR Membership

The registration fee includes lunch. Cost for the program will be:

  • Early bird: $125 for TMTR members registered before January 19, 2015
  • $150 for TMTR members
  • $175 for non-TMTR members.

Registration Form

Membership dues for TMTR are $25. Renewing members and new members may register by including their membership dues and form with their workshop registration fee and form.

Membership Application

All forms should be mailed along with checks made payable to “TMTR” to:
Mike Amis, Treasurer Texas Mediation Trainers Roundtable P.O. Box 851201 Richardson, Texas 75081


For more information, please contact Laura Otey at lauraotey@nctv.com.

Monk to Present on Narrative Mediation at 2014 Train the Trainer

Texas Mediation Trainers Roundtable presents its annual Train the Trainer workshop in Austin, Texas on Thursday, February 20, 2014 at the Better Business Bureau from 8:30 a.m. until 5:30 p.m. This year’s program features Dr. Gerald Monk’s presentation on narrative mediation.

About Dr. Gerald Monk

T3 14 G MonkDr. Gerald Monk is a Professor in the Department of Counseling and School Psychology at San Diego State University in the USA and a licensed Marriage and Family Therapist in California, USA. Gerald also works as a founding partner, trainer, and consultant for MGL Healthcare Communications and Conflict Transformation. Gerald worked as a psychologist and mediator in New Zealand for fifteen years prior to moving to the United States. Gerald is one of the developers of narrative mediation and has a strong interest in its applications with families, divorcing couples, school conflict and healthcare contexts. Gerald has taught numerous workshops on mediation in North America, Europe, Southeast Asia and the Middle East. He was a recipient of the Fred J. Hansen Grant for Peace Studies to conduct mediation workshops in Cyprus.

He has co-authored numerous articles and books translated in nearly a half a dozen languages. Some of the books include Narrative Therapy in Practice: The Archaeology of Hope (1997), Narrative mediation: A new approach to conflict resolution (2000), New Horizons in Multicultural Counseling (2008), Practicing Narrative Mediation: Loosening the grip of conflict (2008)When Stories Clash: Addressing Conflict through Narrative mediation (2013). 

About Narrative Mediation

Narrative mediation is an innovative conflict resolution paradigm that is a revolutionary departure from the traditional problem-solving, interest-based model of resolving disputes. Based upon a postmodern, social constructionist philosophy, narrative mediation view conflict as arising within cultural contexts that have a direct bearing on how parties construct their perceptions of a particular event.

Narrative mediation is a culturally focused practice that is based upon the notion that our lives are shaped by the stories that people tell about us and by the stories that we tell ourselves. The goal of the narrative mediator is to co-author stories that highlight strengths and competencies, rather than conflict. It helps people separate themselves from conflict-saturated stories and gives them the opportunity to re-author relationships in more peaceful, cooperative, and respectful ways. From this alternative position, the resolution of conflict can often happen much more smoothly and effectively than in traditional problem-solving approaches.

This day-long training will expose trainers to the main hallmarks of narrative mediation. The main emphasis of the workshop will be on facilitating small group practice using narrative work. Opportunities for live demonstration will be offered.  We will use relevant conflict scenarios that trainers find useful working with in their facilitation work. 

Workshop Schedule

8:30 a.m. – Continental breakfast provided

9:00 a.m. – noon – Dr. Monk presents:

Theory underpinning Narrative Practice

  • the 10 Hallmarks of a narrative approach to resolving conflict.
  • the practices that underlie narrative ideas such as externalizing conversations, relative influence questioning, mapping the effects, double listening and constructing counter stories.
  • helping mediators separate themselves from the divisiveness of a dispute and create shared meaning.
  • narrative approaches to opening new possibilities for understanding within the midst of a conflict.
  • how to acknowledge the cultural influences that impact the parties in conflict.

noon – 1:30 p.m. – Lunch provided

1:30 p.m. – 4:30 p.m. – Dr. Monk presents:

Exercises and roleplays that group trainers can use to teach narrative practices to their students.

  • externalizing conversations
  • mapping
  • engaging in double listening and absent but implicit conversations
  • practicing conflict coaching using narrative techniques
  • working with counter stories

4:30 p.m. – 5:30 p.m. – Wine and bites provided


Map (includes directions & parking instructions)

Better Business Bureau
1005 La Posada Dr
Austin, TX 78752

Parking Instructions

  1. After you turn right onto LaCalma, continue past the Allstate Building to the driveway into Allstate parking lot.
  2. Turn right into the parking lot and proceed to the parking garage entrance.
  3. Park on the top floor of the parking garage.
  4. It’s a short walk back to the BBB.

Registration Cost and TMTR Membership

The registration fee includes a continental breakfast, lunch, and post-lecture wine and bites networking reception. Cost for the program will be:

  • $125 for TMTR members registered before February 5, 2014
  • $150 for TMTR members registered before February 15, 2014
  • $180 for non-TMTR members.
  • $180 for members and nonmembers at the door.

Registration Form

TMTR membership dues for TMTR are $25. Renewing members and new members may register by including their membership dues and form with their workshop registration fee and form.

Membership Application

All forms should be mailed along with checks made payable to “TMTR” to:

Mike Amis, Treasurer
Texas Mediation Trainers Roundtable
P.O. Box 851201
Richardson, Texas 75081


For more information, please contact T3 Program Chair Dr. Barbara Sunderland Manousso at (713) 840-0828 or mediation@manousso.us.

providing guidance and resources to the Texas mediation training community